FAQ
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| What is 1DollarSupport.com? | |||||||||||||||||||||||||||
| We 1DollarSupport offer you best technical assistance with the issues persistence to the PC Problems. Countless hours of research and site development continue to go into making this. Carefully selected content is constantly being added to help users quickly find answers to their problems. | |||||||||||||||||||||||||||
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| What services does 1DollarSupport.com offer? | |||||||||||||||||||||||||||
| We offer services to fix the most daunting technology problems. We offer solutions for virus and spyware removal, setting up your home network, increasing the speed of your computer and helping you troubleshoot serious computer operational issues. | |||||||||||||||||||||||||||
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| What types of computers do you support? | |||||||||||||||||||||||||||
| If you have a computer running Microsoft Windows, chances are we can help you. 1DollarSupport.com can help with Windows 98, Windows ME, Windows 2000, Windows XP and Windows Vista computers.For more information visit Products We Support | |||||||||||||||||||||||||||
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| What are 1DollarSupport.com business hours? | |||||||||||||||||||||||||||
| Unlimited access to our knowledge base. Our Solutions Engineers are available 24 hours a day 6 days a week. | |||||||||||||||||||||||||||
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| What do you do with my information? | |||||||||||||||||||||||||||
| 1DollarSupport.com respects your privacy and recognizes your need for appropriate protection and management of your personal information. For further details please review our Privacy Policy. | |||||||||||||||||||||||||||
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| What sort of questions can I ask? | |||||||||||||||||||||||||||
| You are perfectly welcome to ask any type of computer-related question that you wish. Our Solutions Engineers can help you with anything from software installation to explaining computing terms. Though almost nothing is out of bounds, please do not ask questions about illegal (hacking, etc.) or other illegal activities (such as e-mail harvesting). As a policy 1DollarSupport.com will not answer these types of questions. |
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| What if my computer problem requires me to purchase new hardware or a new computer? | |||||||||||||||||||||||||||
| 1DollarSupport concentrates on fixing computer problems and does not sell computers or parts, we can suggest different resellers and even schedule a time to install your new hardware. | |||||||||||||||||||||||||||
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| How long will it take to fix my problem? | |||||||||||||||||||||||||||
| Most tech support issues can be resolved by the knowledgebase. If the solution could not find, you can send the mail to support@1dollarsupport.com and you will be receiving the reply in 12-15 Hours. Due to contributing factors (operating system, internet connection speed, nature of problem) the time needed to fix a computer problem can vary significantly. |
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| How much does it cost? | |||||||||||||||||||||||||||
| 1DollarSupport.com has a variety of online computer technical support packages to suit user needs. There is Annual Subscription & Monthly Subscription.Monthly subscription cost as little as $10 per month and for this you will be given unlimited access to the knowledgebase and addition to this you can mail 10 Issues to support.This rate is lower than most computer repair shops and far cheaper than having a tech come to your home or office.Annual Subscription cost $89.95 and this is a flat rate. For this you will be given unlimitted access to knowledgebase and also can mail unlimitted issues. | |||||||||||||||||||||||||||
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| Are your computer techs Qualified? | |||||||||||||||||||||||||||
| All of our technical support agents are “second level” techs. They do not read from scripts. All of them have an excellent understanding of how a computer system works and are fully capable of solving complex issues like virus and spyware removal. Our technician’s qualifications include MCSE (Microsoft Certified Systems Engineers) and A+ certification. | |||||||||||||||||||||||||||
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| I cancelled my order, would my credit card be charged ? | |||||||||||||||||||||||||||
| Depending upon when you cancelled your order. 1DollarSupport always try to process orders as soon as possible. If the order has not been processed / charged to your credit card, we would cancel the order. On the other hand, if the order has been processed and charged to your credit card, some % of processing fees may apply. | |||||||||||||||||||||||||||
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| What if my credit card purchase will not go through? | |||||||||||||||||||||||||||
The are several reasons as to why this happen.
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| I have CC AVS (Credit card authorization issue), what can I do? | |||||||||||||||||||||||||||
| For security we check your credit card billing address against the billing address you have given us. The computer will tell us if there is a street address match, zip code match or all match. If there is no match we would like you to call your bank to correct the billing address. | |||||||||||||||||||||||||||
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| What payment types do 1DollarSupport accepts ? | |||||||||||||||||||||||||||
1DollarSupport honors payment by:
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| My credit card was charged with an incorrect amount of money. Can you name the possible reason? | |||||||||||||||||||||||||||
| All charge disputes have to be clarified and confirmed with our billing information. We request to email to support@1dollarsupport.com and specify your issue to our team. We assure you that your issue will be addressed immediately and solved as soon as possible. | |||||||||||||||||||||||||||
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| I was charged more than once for my purchase. How can this be fixed? | |||||||||||||||||||||||||||
| We sincerely apologize for charging you more than once. Please fill in the contact form to inform us about the issue. The issue will be investigated and solved as soon as possible. | |||||||||||||||||||||||||||
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